The rules that cover your use of this website and the services we provide. Plain language, no surprises.
Effective date: May 21, 2026
These Terms of Service ("Terms") are an agreement between you and Best Heating & Cooling — the trade name used by Joseph's Remodeling LLC, an Ohio limited liability company located at 7363 Natoma Pl, Dayton, OH 45424 ("we," "us," "our"). They cover your use of this website and any HVAC, plumbing, electrical, or related services we provide to you.
By using this website, calling us, submitting a form, or scheduling service, you agree to these Terms. If you don't agree, please don't use the site or contact us for service.
We're a family-owned Dayton, Ohio company that has been providing heating, cooling, plumbing, and electrical services to homes and businesses in the Miami Valley since 1991. We work as a licensed Ohio contractor and we carry general liability and workers' compensation insurance.
This website is provided for general information and to make it easy to contact us, request service, and book a phone consultation. You agree to use the site only for lawful purposes and only in ways that don't:
We may refuse service or restrict site access at our discretion if we believe these Terms are being violated.
Any verbal or written estimate we provide is based on the information available at the time. The price can change if conditions on the job site differ from what was described, if additional work is needed to do the job safely or to code, or if parts costs change between estimate and installation. When that happens we'll tell you before we proceed.
Estimates are valid for 30 days unless we tell you otherwise in writing. Trip charges, diagnostic fees, and after-hours service rates (if any) will be disclosed before work begins.
When you schedule service with us, we'll give you a date and an arrival window. Real-world job timing varies — emergency calls, traffic, and unexpected complications on a prior job can push our schedule. If we're going to be late or need to reschedule, we'll call you.
If you need to cancel or reschedule, please give us at least 24 hours' notice when possible. We don't charge a cancellation fee for residential service appointments cancelled in good faith.
Payment is due upon completion of service unless we've agreed in writing to financing or a payment plan. We accept cash, check, and major credit cards. Returned checks are subject to a $35 NSF fee. Past-due balances may accrue interest at the maximum rate allowed by Ohio law.
For larger installations, we may require a deposit before ordering equipment. Any deposit terms will be in writing on your signed estimate or invoice.
We stand behind our work. If a problem comes up that's caused by something we installed or repaired incorrectly, we'll fix it at no additional labor charge for the warranty period stated on your invoice (typically 90 days on repairs and one year on installations, unless extended in writing).
Parts and equipment carry their own manufacturer warranty. We'll give you the warranty documentation that came with your equipment. Warranty repairs covered by the manufacturer may still require a service call fee from us for diagnosis and labor unless the manufacturer reimburses labor.
Where local code requires a permit for the work we're doing (for example, new HVAC equipment installations or electrical service changes), we'll pull the permit and arrange the inspection. Permit fees are billed separately at cost unless included on your estimate.
We do our work to current Ohio building, mechanical, and electrical code. If we encounter pre-existing code violations not related to the work you hired us to do, we'll point them out — but you're not obligated to have us correct them.
We work hard to do every job right. But to the maximum extent allowed by Ohio law, our total liability to you for any claim arising out of work we performed or services we provided is limited to the amount you paid us for the specific service in question.
We are not liable for indirect, incidental, consequential, or punitive damages — including loss of business, loss of comfort, food spoilage, or hotel costs — arising from equipment failure, scheduling delays, or any other cause, except where Ohio law specifically prohibits such limitations.
Nothing in these Terms limits liability that cannot be limited under applicable law (such as for personal injury caused by our negligence).
The text, images, logos, and design of this website are owned by Best Heating & Cooling (or used with permission) and are protected by copyright and trademark law. You may view, print, and share pages from this site for personal, non-commercial use. You may not copy, reproduce, or republish substantial portions of the site for commercial purposes without our written permission.
Reviews shown on this site are from real customers. Reviewer profiles can be verified directly on our Google Business Profile. We do not pay for reviews and we don't filter out negative reviews — you can see our full, unfiltered review history on Google.
When you give us your phone number through a form on this site, by calling us, or in any other way, you agree we may contact you by phone and SMS about your service request, scheduled appointments, follow-ups, warranty work, and routine maintenance reminders. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP to any text from us. For help, reply HELP or call (937) 677-1788. See our Privacy Policy for more detail.
Our website may link to third-party sites — for example, our Google Business Profile or a manufacturer's product page. We don't control those sites and aren't responsible for their content, terms, or privacy practices.
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws principles. Any legal action arising out of these Terms or any service we provide will be brought in the state or federal courts located in Montgomery County, Ohio, and you agree to the personal jurisdiction of those courts.
If you have a complaint, the fastest way to resolve it is to call us directly at (937) 677-1788. Most issues get resolved over the phone in one conversation.
We may update these Terms from time to time. When we do, we'll change the "Effective date" at the top and post the new version here. Continued use of the site or our services after we post changes means you accept the updated Terms.
If any part of these Terms is found to be unenforceable, the rest of the Terms remain in full effect. The unenforceable part will be replaced with an enforceable provision that comes as close as possible to the original intent.
Questions about these Terms?