A plain-English explanation of what information we collect, how we use it, and the choices you have. We don't sell your data and we don't share it for advertising.
Effective date: May 21, 2026
Best Heating & Cooling ("we," "us," "our") is a family-owned HVAC, plumbing, and electrical services company operating in Dayton, Ohio. The legal entity is Joseph's Remodeling LLC, doing business as Best Heating & Cooling. This Privacy Policy explains what information we collect when you visit our website, call us, or fill out a form, and how we use that information.
By using this website or contacting us, you agree to this Privacy Policy. If you don't agree, please don't use the site or submit forms.
When you fill out a contact form, request service, book a call, or call our office, we may collect:
When you visit this website, our hosting platform (GoHighLevel) and any analytics tools we use may automatically log:
We use the information you give us only to do the things you're asking us to do. Specifically:
We do not use your information for behavioral advertising, retargeting, or to build marketing profiles, and we do not sell your data.
When you submit a form on this website or otherwise give us your phone number, you agree that we may contact you by phone call or SMS (text message) regarding your service request — for example, to schedule an appointment, confirm a visit, send a technician arrival window, or follow up on a recent service.
Message and data rates may apply. Message frequency varies based on your service activity. You can stop receiving texts from us at any time by replying STOP to any message we send you. For help, reply HELP or contact us at (937) 677-1788.
We do not share your phone number with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.
We share your information only in these limited situations:
We do not sell, rent, or trade your personal information to anyone.
This website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. Most browsers let you block or delete cookies in your browser settings. Blocking cookies may break some site features (for example, the booking calendar).
We may also use third-party analytics tools (such as Google Analytics) that set their own cookies. These tools help us understand which pages are useful and which aren't. We use only aggregated, anonymized data — we don't identify individual visitors.
We take reasonable steps to protect the information you share with us. Form submissions are transmitted over HTTPS (encrypted in transit). Our customer records are stored in password-protected business software. Only employees and trusted vendors who need your information to do their job have access to it.
No method of transmission or storage is 100% secure. While we work hard to protect your data, we can't guarantee absolute security.
We keep customer service records (job history, invoices, warranty documentation) for as long as needed to support your warranty, comply with tax and contractor licensing requirements, and resolve any disputes. Once that period ends, we either delete the records or anonymize them.
If you submit a form but never become a customer, we typically keep the inquiry for up to 24 months in case you come back to us.
This website and our services are not directed to children under 13. We don't knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us and we'll delete it.
Our website may link to other sites — for example, our Google Business Profile or a manufacturer's product page. This Privacy Policy doesn't apply to those sites. We encourage you to read the privacy policy of any third-party site you visit.
We may update this Privacy Policy from time to time. When we do, we'll change the "Effective date" at the top and post the new version here. If we make a significant change, we'll do our best to notify you (for example, with a notice on the homepage).
Questions about this Privacy Policy or about the information we have on file for you? Get in touch: