Privacy Policy

Best Heating & Cooling ("we," "us," "our") is a family-owned HVAC, plumbing, and electrical services company operating in Dayton, Ohio. The legal entity is Joseph's Remodeling LLC, doing business as Best Heating & Cooling. This Privacy Policy explains what information we collect when you visit our website, call us, or fill out a form, and how we use that information.

By using this website or contacting us, you agree to this Privacy Policy. If you don't agree, please don't use the site or submit forms.

1. Information We Collect

Information you give us

When you fill out a contact form, request service, book a call, or call our office, we may collect:

• Your first and last name
• Your phone number
• Your email address
• Your service address (street, city, ZIP)
• The service you're asking about (heating, cooling, plumbing, electrical, etc.)
• A description of the problem or work you'd like done
• Best time to reach you

Information we collect automatically

When you visit this website, our hosting platform (GoHighLevel) and any analytics tools we use may automatically log:

• Your IP address and approximate location (city/region level)
• The pages you visit and how long you stay
• The browser and device you're using
• The website that referred you (if any)
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information you give us only to do the things you're asking us to do. Specifically:

• Respond to your request. We call, text, or email you back to discuss your service need.
• Schedule and provide service. We use your address and contact details to schedule visits, send appointment confirmations and reminders, and coordinate with our technicians.
• Invoice and follow up. We may contact you about quotes, invoices, warranty work, and routine maintenance reminders.
• Improve our service. We may review aggregate website usage to understand which pages help customers most.
• Comply with the law. We may retain records to comply with tax, contractor licensing, and other legal requirements.

We do not use your information for behavioral advertising, retargeting, or to build marketing profiles, and we do not sell your data.

3. SMS / Text Messaging

When you submit a form on this website or otherwise give us your phone number, you agree that we may contact you by phone call or SMS (text message) regarding your service request — for example, to schedule an appointment, confirm a visit, send a technician arrival window, or follow up on a recent service.

Message and data rates may apply. Message frequency varies based on your service activity. You can stop receiving texts from us at any time by replying STOP to any message we send you. For help, reply HELP or contact us at (937) 677-1788.

We do not share your phone number with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We share your information only in these limited situations:

• Service providers we use to run the business. For example, our scheduling and customer management software (GoHighLevel), our phone and SMS providers, and our payment processor. These vendors are bound by confidentiality and use your information only to provide their service to us.
• Subcontractors and partners on your job. If we bring in a partner contractor for part of your project, we share only what they need to do the work.
• Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, our employees, or the public.

We do not sell, rent, or trade your personal information to anyone.

5. Cookies and Tracking

This website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. Most browsers let you block or delete cookies in your browser settings. Blocking cookies may break some site features (for example, the booking calendar).

We may also use third-party analytics tools (such as Google Analytics) that set their own cookies. These tools help us understand which pages are useful and which aren't. We use only aggregated, anonymized data — we don't identify individual visitors.

6. How We Protect Your Information

We take reasonable steps to protect the information you share with us. Form submissions are transmitted over HTTPS (encrypted in transit). Our customer records are stored in password-protected business software. Only employees and trusted vendors who need your information to do their job have access to it.

No method of transmission or storage is 100% secure. While we work hard to protect your data, we can't guarantee absolute security.

7. How Long We Keep Your Information

We keep customer service records (job history, invoices, warranty documentation) for as long as needed to support your warranty, comply with tax and contractor licensing requirements, and resolve any disputes. Once that period ends, we either delete the records or anonymize them.

If you submit a form but never become a customer, we typically keep the inquiry for up to 24 months in case you come back to us.

8. Your Choices and Rights

• Opt out of texts. Reply STOP to any text from us, and we'll remove your number from SMS communications.
• Opt out of marketing emails. Click the unsubscribe link at the bottom of any marketing email, or email us at the address in Section 11.
• Request a copy of your information. Contact us and we'll provide a copy of the personal information we have about you.
• Request correction or deletion. Contact us and we'll correct or delete your information, subject to our legal and tax record-keeping obligations.

9. Children's Privacy

This website and our services are not directed to children under 13. We don't knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us and we'll delete it.

10. Third-Party Links

Our website may link to other sites — for example, our Google Business Profile or a manufacturer's product page. This Privacy Policy doesn't apply to those sites. We encourage you to read the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Effective date" at the top and post the new version here. If we make a significant change, we'll do our best to notify you (for example, with a notice on the homepage).

12. Contact Us

Questions about this Privacy Policy or about the information we have on file for you? Get in touch:

• Phone: (937) 677-1788
• Mail: Best Heating & Cooling · 7363 Natoma Pl · Dayton, OH 45424
• Contact form: Visit our Contact page